JAI's worldwide support team monitors questions around the clock and is ready to give you a helping hand. We will respond as soon as possible to your question or problem. You can also review our FAQ section at https://support.jai.com.
To report a problem or get help with a JAI camera, please open a support ticket at https://support.jai.com/hc/en-us/requests/new. Once you have submitted the form, you will automatically receive a ticket reference in your e-mail inbox. JAI will get back to you as soon as possible to discuss your issue.
You can also send an e-mail to firstname.lastname@example.org. When you have sent an e-mail to our support system, you will receive an activation link in your e-mail inbox. After validation you will automatically receive a support reference number via e-mail.
Contact support - cameras
Contact support - traffic products
The Americas (USA, Canada, Mexico, South America) E-mail: email@example.com Phone: (Toll-free): +1 800 445 5444
Europe, Middle East and Africa (EMEA) E-mail: firstname.lastname@example.org Phone: +45 4457 8950