For technical support issues or questions:
To report a problem or get help with a JAI camera, please open a support ticket: Open ticket here.
Once you have submitted the form, you will automatically receive a ticket reference in your e-mail inbox. JAI will get back to you as soon as possible to discuss your issue.
JAI's worldwide support team monitors questions around the clock and is ready to give you a helping hand. We will respond as soon as possible to your question or problem. You can also start by reviewing our FAQ section at https://support.jai.com.
| Contact support - CAMERAS | Contact support - TRAFFIC PRODUCTS |
|---|---|
| The Americas (USA, Canada, Mexico, South America) To get support: Open ticket here Phone: (Toll-free): +1 800 445 5444 Europe, Middle East and Africa (EMEA) To get support: Open ticket here Phone: +45 4457 8950 Japan E-mail: support@jai.com Phone: +81 45 440 0154 Other Asia and Pacific Rim (APAC) E-mail: support@jai.com Phone: +81 45 440 0154 When you have sent an e-mail to our support system, you will automatically receive a support reference number in your e-mail in-box. | The Americas (USA, Canada, Mexico, South America) To get support: Open ticket here Phone: +1 408 383-0300 Phone (toll free): +1 800 455-5444 Europe, Middle East and Africa (EMEA) To get support: Open ticket here Phone: +45 4457 8888 Asia and Pacific (APAC) Traffic Solutions (Denmark) To get support: Open ticket here Phone: +45 4457 8888 When you have sent an e-mail to our support system, you will automatically receive a support reference number in your e-mail in-box. |
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