JAI technical support

For technical support issues or questions:

JAI's worldwide support team monitors questions around the clock and is ready to give you a helping hand. We will respond as soon as possible to your question or problem.  You can also review our FAQ section at https://support.jai.com.

To report a problem or get help with a JAI camera, please open a support ticket at
https://support.jai.com/hc/en-us/requests/new.  Once you have submitted the form, you will automatically receive a ticket reference in your e-mail inbox. JAI will get back to you as soon as possible to discuss your issue. 

You can also send an e-mail to support@jai.com.
When you have sent an e-mail to our support system, you will receive an activation link in your e-mail inbox. After validation you will automatically receive a support reference number via e-mail.

Contact support - camerasContact support - traffic products
The Americas
(USA, Canada, Mexico, South America)
E-mail: support@jai.com
Phone: (Toll-free): +1 800 445 5444

Europe, Middle East and Africa (EMEA)
E-mail: support@jai.com
Phone: +45 4457 8950  

Japan
E-mail: support@jai.com
Phone: +81 45 440 0154

Other Asia and Pacific Rim (APAC)
E-mail: support@jai.com
Phone: +81 45 440 0154

When you have sent an e-mail to our support system, you will automatically receive a support reference number in your e-mail in-box.
The Americas
(USA, Canada, Mexico, South America)
E-mail: support@jai.com
Phone: +1 408 383-0300
Phone (toll free): +1 800 455-5444

Europe, Middle East and Africa (EMEA)
E-mail: support@jai.com
Phone: +45 4457 8888

Asia and Pacific (APAC)

Traffic Solutions (Denmark)
E-mail: support@jai.com
Phone: +45 4457 8888

When you have sent an e-mail to our support system, you will automatically receive a support reference number in your e-mail in-box.


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