For technical support issues or questions:
JAI's worldwide support team monitors questions around the clock and is ready to give you a helping hand. We will respond as soon as possible to your question or problem. You can also review our FAQ section at https://support.jai.com.
To report a problem or get help with a JAI camera, please open a support ticket at
https://support.jai.com/hc/en-us/requests/new. Once you have submitted the form, you will automatically receive a ticket reference in your e-mail inbox. JAI will get back to you as soon as possible to discuss your issue.
You can also send an e-mail to support@jai.com.
When you have sent an e-mail to our support system, you will receive an activation link in your e-mail inbox. After validation you will automatically receive a support reference number via e-mail.
| Contact support - cameras | Contact support - traffic products |
|---|---|
| The Americas
(USA, Canada, Mexico, South America) E-mail: support@jai.com Phone: (Toll-free): +1 800 445 5444 Europe, Middle East and Africa (EMEA) E-mail: support@jai.com Phone: +45 4457 8950 Japan E-mail: support@jai.com Phone: +81 45 440 0154 Other Asia and Pacific Rim (APAC) E-mail: support@jai.com Phone: +81 45 440 0154 When you have sent an e-mail to our support system, you will automatically receive a support reference number in your e-mail in-box. | The Americas
(USA, Canada, Mexico, South America) E-mail: support@jai.com Phone: +1 408 383-0300 Phone (toll free): +1 800 455-5444 Europe, Middle East and Africa (EMEA) E-mail: support@jai.com Phone: +45 4457 8888 Asia and Pacific (APAC) Traffic Solutions (Denmark) E-mail: support@jai.com Phone: +45 4457 8888 When you have sent an e-mail to our support system, you will automatically receive a support reference number in your e-mail in-box. |
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