Contact JAI

How can we help?

For technical support issues or questions:
To report a problem or get help with a JAI camera, please open a support ticket at https://support.jai.com/hc/en-us/requests/new. Once you have submitted the form, you will automatically receive a ticket reference in your email in-box. JAI will get back to you as soon as possible to discuss your issue. You can also review our FAQ section at https://support.jai.com.

For questions or help in finding the right camera:
To start a conversation with a JAI camera expert about your application and camera needs, please complete the contact form. JAI or one of our partners will respond to your request as soon as possible.
Contact a JAI camera expert - complete the form

For a price quote:
To receive a quote on pricing and availability, please complete the quote form. JAI or one of our partners will respond to your request as soon as possible.
Get a price quote - complete the form

General contact information:

Europe, Middle East and Africa (EMEA):

JAI A/S
E-mail: camerasales.emea@jai.com
Phone: +45 4457 8888

Germany - JAI A/S
E-mail: camerasales.emea@jai.com
Phone: +45 4457 8888

Asia Pacific (APAC):

Japan - JAI Ltd.
E-mail: camerasales.japan@jai.com
Phone: +81 45-440-0154

Singapore - JAI Asia SG Ltd.
E-mail: camerasales.apac@jai.com
Phone: +65-8284-7877

China - JAI Technology (Beijing) Co., Ltd.
E-mail: camerasales.apac@jai.com
Phone: +8610-8588-0278

Korea - JAI
E-mail: camerasales.apac@jai.com
Phone +82 2 6138 3830

Americas:

JAI Inc.
E-mail: camerasales.americas@jai.com
Phone: (Toll free): 800 445 5444 (only within USA)
Phone: +1 408 383 0300

Get detailed address information for JAI's office locations