Contact JAI

How can we help?

For technical support issues or questions:
To report a problem or get help with a JAI camera, please open a support ticket at https://support.jai.com/hc/en-us/requests/new.  Once you have submitted the form, you will automatically receive a ticket reference in your email in-box. JAI will get back to you as soon as possible to discuss your issue. You can also review our FAQ section at https://support.jai.com.

For questions about our cameras or help in finding the right camera:
To start a conversation with a JAI Camera Consultant about your application and camera needs, please complete the contact form. JAI or one of our partners will respond to your request as soon as possible.
Contact a JAI Engineer - complete the form

For a price quote:
To receive a quote on pricing and availability, please complete the quote form. JAI or one of our partners will respond to your request as soon as possible.
Get a price quote - complete the form

General contact information:

Europe, Middle East and Africa (EMEA)
JAI A/S
E-mail: info@jai.com
E-mail: camerasales.emea@jai.com
Phone: +45 4457 8888

Asia Pacific
JAI Ltd.
E-mail: camerasales.apac@jai.com
Phone: +81 45-440-0154

Americas
JAI Inc.
E-mail: camerasales.americas@jai.com
Phone: (Toll free): 800 445 5444 (only within USA)
Phone: +1 408 383 0300

Germany
JAI A/S
E-mail: camerasales.emea@jai.com
Phone: +49 (0) 6022 26 1500

China:
JAI Technology (Beijing) Co., Ltd.
E-mail: camerasales.apac@jai.com
Phone: +86 10-5397-4049

Get phone and address information for JAI's office locations


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