JAI | Repair JAI cameras

Repair service for JAI cameras

If you wish to return a JAI camera for repair (excluding VISCAM or Drive5 traffic cameras), please follow the guidelines for your region given below:

Europe, Middle East and Africa (EMEA)
It is only possible to return camera products for repair via JAI's network of authorized distributors.

If JAI is not represented in your country please e-mail us at: camerarepair.emea@jai.com

USA, Canada, Mexico, South America (The Americas)

Product returns (RMAs), please contact:
Mark Giovanetti, Customer Service
6800 Santa Teresa Blvd., Suite 175
San Jose, CA 95119

E-mail: camerarepair.americas@jai.com
Phone: 408-383-4342
Toll Free: 800-445-5444
Fax: +1 408 383 0301

Download RMA-form in Word format (only for Americas)

Please note: JAI does not accept repair returns without a completed RMA form and a valid RMA number.

Asia and Pacific Rim (APAC)

Product returns (RMAs), please contact:
Repair Service
JAI Manufacturing
2960-14 Uenojo Nishikata
Kushima City, Miyazaki

E-mail: jai-repair-contact@jai.com
Phone +81 987-71-1077
Fax +81 987-71-1139

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