Repair service for JAI cameras

Europe, Middle East and Africa (EMEA)
It is only possible to return camera products for repair via JAI's network of authorized distributors.

If JAI is not represented in your country please e-mail us at: camerarepair.emea@jai.com

USA, Canada, Mexico, South America (The Americas)
Product returns (RMAs), please contact:
Mark Giovanetti, Customer Service
6800 Santa Teresa Blvd., Suite 175
San Jose, CA 95119
USA

E-mail: camerarepair.americas@jai.com
Phone: 408-383-4342
Toll Free: 800-445-5444
Fax: +1 408 383 0301

Download RMA-form in Word format (only for Americas)

Please note: JAI does not accept repair returns without a completed RMA form and a valid RMA number.

Asia and Pacific Rim (APAC)
Product returns (RMAs), please contact:
Repair Service
JAI Manufacturing
2960-14 Uenojo Nishikata
Kushima City, Miyazaki
888-0001
Japan

E-mail: jai-repair-contact@jai.com
Phone +81 987-71-1077
Fax +81 987-71-1139