If you wish to return a JAI camera for repair (excluding VISCAM or Drive5 traffic cameras), please follow the guidelines for your region given below:
Europe, Middle East and Africa (EMEA)It is only possible to return camera products for repair via JAI's network of authorized distributors.
If JAI is not represented in your country please e-mail us at: camerarepair.emea@jai.com
USA, Canada, Mexico, South America (The Americas)Product returns (RMAs), please contact:Mark Giovanetti, Customer Service6800 Santa Teresa Blvd., Suite 175San Jose, CA 95119USAE-mail: camerarepair.americas@jai.comPhone: 408-383-4342Toll Free: 800-445-5444Fax: +1 408 383 0301
Download RMA-form in Word format (only for Americas)
Please note: JAI does not accept repair returns without a completed RMA form and a valid RMA number.
Asia and Pacific Rim (APAC)Product returns (RMAs), please contact:Repair ServiceJAI Manufacturing 2960-14 Uenojo NishikataKushima City, Miyazaki888-0001Japan
E-mail: jai-repair-contact@jai.comPhone +81 987-71-1077Fax +81 987-71-1139
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