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Repair service for JAI cameras

If you wish to return a JAI camera for repair (excluding VISCAM or Drive5 traffic cameras), please follow the guidelines for your region given below:

For EMEA and Americas:

For EMEA and Americas, all RMA requests should be submitted via email to support@jai.com. Upon receipt, your request will be reviewed and managed by our Global Support Team, who will coordinate the return process, provide instructions, and ensure timely handling of your return.

Please include the following required information when you submit your request:

• Original order number
• Product serial number(s)
• Description of the issue
• Contact details

Please note: JAI does not accept repair returns without the required information.

This centralized process ensures consistent handling and efficient support.


For Asia and Pacific Rim (APAC)
Product returns (RMAs), please contact:
Repair Service
JAI Manufacturing
2960-14 Uenojo Nishikata
Kushima City, Miyazaki
888-0001
Japan

E-mail: jai-repair-contact@jai.com
Phone +81 987-71-1077
Fax +81 987-71-1139

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