If you wish to return a JAI camera for repair (excluding VISCAM or Drive5 traffic cameras), please follow the guidelines for your region given below:
For EMEA and Americas:For EMEA and Americas, all RMA requests should be submitted via email to support@jai.com. Upon receipt, your request will be reviewed and managed by our Global Support Team, who will coordinate the return process, provide instructions, and ensure timely handling of your return.Please include the following required information when you submit your request:• Original order number• Product serial number(s)• Description of the issue• Contact detailsPlease note: JAI does not accept repair returns without the required information.This centralized process ensures consistent handling and efficient support.
For Asia and Pacific Rim (APAC)Product returns (RMAs), please contact:Repair ServiceJAI Manufacturing 2960-14 Uenojo NishikataKushima City, Miyazaki888-0001Japan
E-mail: jai-repair-contact@jai.comPhone +81 987-71-1077Fax +81 987-71-1139
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