If you wish to return a JAI camera for repair (excluding VISCAM or Drive5 traffic cameras), please follow the guidelines for your region given below:
Europe, Middle East and Africa (EMEA) It is only possible to return camera products for repair via JAI's network of authorized distributors. For contact information, please refer to the list of distributors.
If JAI is not represented in your country please e-mail us at: firstname.lastname@example.org or call JAI's repair facility directly in Germany at: +49 (0) 6022 261502
USA, Canada, Mexico, South America (The Americas) Product returns (RMAs), please contact: Mark Giovanetti, Customer Service 6800 Santa Teresa Blvd., Suite 175 San Jose, CA 95119 USA