Repair service for JAI traffic products

If you have a VISCAM, Drive5, LED flash, or other JAI traffic product that needs repair, please follow the guidelines given below:

Traffic Systems - Return Material Authorization (RMA) form

Instructions for returning cameras for repair:

1.Complete and e-mail the RMA-form (link provided to Word document below) to Mark Giovanetti, Customer Service at mg@jai.com
2.JAI will email you an RMA number.
3.Return the product with a label containing your assigned RMA number to the JAI service/repair facility in San Jose:

JAI, Inc. 
Attn: Camera Repair Department (RMA# XXXXX) 
6800 Santa Teresa Blvd., Suite 175 
San Jose, CA. 95119 
USA

After repair, JAI will return the product to the “ship to address” you’ve provided in the Word document.

Download RMA-form in Word format

Please note: JAI does not accept repair returns without a completed RMA form and a valid RMA number.

Return your product to the following service/repair facility address:
JAI, Inc. 
Attn: Camera Repair Department (RMA# XXXXX) 
6800 Santa Teresa Blvd., Suite 175 
San Jose, CA. 95119 
USA 
Phone: (408) 383-0300

Warranty Repairs
The RMA number must appear on the shipping label and all shipping documents related to the return. The product must be shipped CIP (Carriage and Insurance Paid) to JAI at the address shown above. For terms and conditions of warranty products, please refer to you warranty card enclosed with each shipment.

Non-Warranty Repairs Flat Rate
RMA number must be provided by JAI prior to product shipping.  RMA number is to appear on shipping label and all paperwork related to the return. Progressive Scan – B/W and Color repair charge = $315.00 */** Progressive Scan – B/W and Color repair charge including exchange of CCD = $722.00*

Problem reported but not found = $315.00 USD

Repair includes re-calibration of the camera.

*Note:  There may be exceptions, such as cameras with standard or custom options.  In these situations, JAI will contact customers for repair approval in advance of work commencing.

**Exclusive of the flat rate policy is:  CCD replacement, intensifier tube replacement/repair, fiber coupling, and user damage or abuse.

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