Instructions for returning cameras for repair:
Download RMA-form in Word format
Please note: JAI does not accept repair returns without a completed RMA form and a valid RMA number.
Return your product to the following service/repair facility address:
JAI, Inc.Attn: Camera Repair Department (RMA# XXXXX)625 River Oaks ParkwaySan Jose, CA. 95134USAPhone: (408) 383-0300Warranty RepairsThe RMA number must appear on the shipping label and all shipping documents related to the return. The product must be shipped CIP (Carriage and Insurance Paid) to JAI at the address shown above. For terms and conditions of warranty products, please refer to you warranty card enclosed with each shipment.Non-Warranty Repairs Flat RateRMA number must be provided by JAI prior to product shipping. RMA number is to appear on shipping label and all paperwork related to the return. Progressive Scan – B/W and Color repair charge = $315.00 */** Progressive Scan – B/W and Color repair charge including exchange of CCD = $722.00*
Problem reported but not found = $315.00 USD
Repair includes re-calibration of the camera.
*Note: There may be exceptions, such as cameras with standard or custom options. In these situations, JAI will contact customers for repair approval in advance of work commencing.
**Exclusive of the flat rate policy is: CCD replacement, intensifier tube replacement/repair, fiber coupling, and user damage or abuse.