Technical support

JAI's worldwide technical support team monitors questions around the clock and will respond as soon as possible to your question or problem.

To contact the support group in your local region, please use the following contact numbers for JAI cameras and JAI traffic systems:

Technical Support - Cameras:	Technical support - Traffic systems:
The Americas (USA, Canada, Mexico, South America) E-mail: camerasupport.americas@jai.com Phone: (Toll-free): +1 800 445 5444 Europe, Middle East and Africa (EMEA) E-mail: camerasupport.emea@jai.com Phone: +45 4457 8950 (The e-mail will be received by our helpdesk. You will automatically receive a helpdesk reference number in your e-mail in-box). Japan E-mail: camerasupport.japan@jai.com Phone: +81 45 440 0154 Other Asia and Pacific Rim (APAC) E-mail: camerasupport.apac@jai.com Phone: +81 45 440 0154 (The e-mail will be received by our helpdesk. You will automatically receive a helpdesk reference number in your e-mail in-box).	The Americas (USA, Canada, Mexico, South America) E-mail: solutionssupport.americas@jai.com Phone: +1 408 383-0300 Phone (toll free): +1 800 455-5444 Europe, Middle East and Africa (EMEA) E-mail: solutionssupport.emea@jai.com Phone: +45 4457 8888 Asia and Pacific (APAC) Traffic Solutions (Denmark) E-mail: solutionssupport.emea@jai.com Phone: +45 4457 8888