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If you wish to return a JAI product for repair, please follow the guidelines for your region given below:

Europe, Middle East and Africa (EMEA)
It is only possible to return camera products for repair via JAI's local representative and if you have authorized access to our partnersite. Please refer to the list of representatives.

If JAI is not represented in your country please e-mail us at: camerarepair.emea@jai.com or call JAI's repair facility directly in Germany at: +49 (0) 6055-9379-10 

  
USA, Canada, Mexico, South America (The Americas)
Product returns (RMAs), please contact:
Mark Giovanetti, Customer Service
625 River Oaks Parkway,
San Jose, CA 95134
USA
E-mail: camerarepair.americas@jai.com
Phone: 408-383-4342
Toll Free: 800-445-5444
Fax: +1 408 383 0301


Asia and Pacific Rim (APAC)
Product returns (RMAs), please contact:
Toshiya Shiba, Customer Service
10-35 Sakae-chou Kanagawa-ku
Yokohama, 221-0052
Kanagawa
Japan
E-mail: camerarepair.apac@jai.com
Phone: +81 45-440-0154
Fax: +81 45-440-0166 

 
 
 

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